Oshawa, ontario resource software international ltd. Rsi is a world leader in producing products, training and resources that manage, control and reduce the expense of communication facilities resulting in a more dynamic, responsive and productive. Application notes for resource software international call. Cloud call accounting software, call center reporting, emergency. Rsi shadow cms enterprise call accounting rated compliant. Rsi unveils shadow uc analytics for microsoft s4bteams. Oshawa, ontario july 17, 2008 resource software international ltd. Rsi introduces shadow cms allinone analytics for avaya resource software international ltd. Avaya is a leading global provider of business communications applications.
Shadow cms enterprise avaya devconnect marketplace. Call accounting software, emergency notification, call recording, call center reporting. Resource software international announced that its shadow cms enterprise call accounting is compliant with aura communication manager 5. Oshawa, ontario openpress august 26, 2010 resource software international ltd. For all other provisioning information, such as software installation, installation of optional components, configuration of shadow cms for call accounting, report generation, etc. Rsi cms connects to session manager over the local or wide area network using secure file transfer protocol sftp. With the help of capterra, learn about shadow cms, its features, pricing information, popular comparisons to other call accounting products and more. Cloud call accounting, call accounting software, call center reporting, real time dashboard, crm integration, cradle to grave call detail, pbx administration, mobile tracking, hotel billing, telemanagement software, switch administration, unified communication management. Rsi is a world leader in producing products, training and resources that manage, control and reduce the expense of communication facilities resulting in a more dynamic, responsive.
The product offers historical call accounting, call center reporting, call recording playback, real time. Rsi shadow uc analytics now listed in microsoft appsource and azure marketplace rsi demonstrating shadow all in one analytics at cisco live 2019 rsi shadow all in one analytics solutions now rated avaya compliant. Rsi shadow all in one analytics solutions now rated avaya compliant rsi offers migration path for avaya bcmr customers rsi exhibiting at iaugs avaya engage register today. Instantaneous billing shadow will instantaneously bill for telecom charges for bill back.
Rsi shadow cms enteprise call accounting now compliant. Rsi, a leading provider of total communication management solutions tcms for every enterprise, today announced that its shadow cms enterprise call accounting. The rsi hospitality versions of shadow suite and telecost suite are fully compliant with tivs compucall. Rsi is now offering its flagship shadow cms call accounting software which includes singlemultisite call detail, real time tariffing, historical call center reporting, traffic analysis, corporate cost allocation, ad hoc query engine and now free call recording playback using rsi call accounting. Oshawa, ontario december 21, 2018 resource software international ltd. While rsi call accounting has many good features, there are better, lower cost solutions such as the winsense 32 call accounting software from tel electronics, inc. Yes, the two cdrsmdr call accounting packages tested and approved for use with the 7100 are both manufactured by rsi resource software international ltd. Shadow cms is available for hospitality, health care, education, government and general. Each call may be pinpointed to a particular password, account code, extension or authorization number. Cradle to grave reporting call accounting software. Rsi, a leading provider of total communication management solutions tcms for.
Using your ringcentral admin account privileges you can connect shadow osn to your ringcentral call data and get notifications in real time. Application notes for resource software international call management software with avaya aura communication manager issue 1. Rsi call accounting for avaya aura cm, ip office, scs 500, onex, bcm, norstar, cs, more resource software international ltd. Rsi introduces shadow cms allinone analytics for avaya.
Rsi call accounting software rsi is a leading provider of call accounting, hotel billing, computertelephony integration, webbased call accounting, and telephone reporting and telemanagement solutions around the globe. Fully tested and approved for use with all emetrotel ucx server appliances, the optional call accounting can pinpoint bottlenecks, highlight suspicious activity, reconcile billing invoices, help formulate migration strategies and control telecom spend. Rsi, a leading provider of total communication management solutions tcms for every enterprise, today announced that its shadow cms enterprise call accounting is compliant with avaya communication manager 5. Oshawa, ontario april 9, 2019 resource software international ltd. Oshawa, ontario openpress april 16, 2009 resource software international ltd. Rsi introduces call recording playback feature for. Shadow allinone analytics provides cradle to grave management reports which highlight long duration, missed calls, excessive cost and ivr routing summaries. Application notes for resource software international shadow call. Rsi shadow cms to listen for cdr records from avaya ip office.
Rsi founded in 1990, resource software international ltd. Rsi shadow cms enterprise call accounting now compliant. Rsi call accounting software compliant with cisco unified. Session manager is configured to generate call detail records cdr into files and. We empower key decision makers with granular cisco collaboration insights about.
Shadow cms enterprise is a total unified communication management. Resource software international rsi shadow cms application is a call accounting and usage management solution for enterprise businesses. Rsi, a leading provider of total communication management solutions tcms for every enterprise, today announced that its shadow cms enterprise v 5. Rsi to unveil shadow spaces cloud collaboration management software for cisco collaboration platforms at ciscolive 2017 resource software international ltd. Rsi offers total unified communication management solutions that address the comprehensive needs of communications managers. Shadow cms enterprise call accounting can pinpoint bottlenecks, highlight suspicious activity, reconcile billing invoices, help formulate migration strategies and control telecom spend. Rsi announced today that its core applications for call accounting and total unified communications management solutions are uniquely positioned and compatible with avaya and nortel enterprise communication. Rsi portfolio of cloud call accounting and unified communication. Rsi shadow cms enterprise call accounting release 5. Rsi is a world leader in producing products, training and resources that manage, control and reduce the expense of communication facilities resulting in a more. The company offers a wide range of other products including. Rsi portfolio of cloud call accounting and unified.
Rsi is one of the first vendors of ip communications call accounting and billing software. Shadow cms provides detailed telephone charges reports, which highlight usage practices. Formerly known as visual rapport desktop console, shadow crm integrator by resource software. Rsi shadow uc analytics now listed in microsoft appsource and azure marketplace. It is a cost effective alternative to full contact centre software to proactively monitor and view response groups activity in real time. Accounting software group enhance your accounting processes with a scalable accounting system from asg. Shadow cms enterprise is a robust application that includes cradle to grave analysis, historical call center reporting, call recordings and voice mail playback, real time agentqueue. Rsi, a leading provider of total communication management solutions tcms for every enterprise, today announced that its shadow cms enterprise release 5. The new shadow cms allinone analytics for avaya includes core components such as call accounting, historical call center reporting, real time dashboards and emergency notification in one application. Skype, office 365 and teams rsi unveils shadow uc analytics for microsoft s4bteams rsi unveiling new collaboration analytics.
Emetrotel ucx server appliances, rsi call accounting can. Shadow cms consolidates call detail, voice mail, auto attendant, acd and mobile. Rsi, a global leader in communication management solutions, today announced it had successfully completed interoperability testing and certification with cisco unified communications manager 6. Shadow is a fully scalable portfolio of communication analytics solutions that can run on a windows computer system with a microsoft sql server express. Application notes for configuring resource software. Cisco preferred solution partner, cisco call accounting. Resource software international rsi shadow cms enterprise call accounting is a scalable total unified communication management solution that. Application notes for resource software international. Rsi shadow all in one analytics solutions now rated avaya compliant. Oshawa, jan 2, 2019 resource software international ltd. The solution comprises of the shadow cms application server, which is running on a windows xp professional operating system. Call accounting software via smdr adtran support community. Resource software international rsi shadow cms enterprise call accounting is a scalable total unified communication management solution that consolidates usage data to highlight communication facility usage. Rsi, a leading provider of total unified communication management solutions tucms for every enterprise, today announced that its shadow cms enterprise call accounting is compliant with aura communication manager 5.
Rsi granted mitel certification for its flagship call. Collaboration analytics, team collaboration analytics, call accounting, emergency notification, call center dashboards and many other tools to help you manage your communication ecosystem. The company offers a wide range of products including. Rsi shadow all in one analytics solutions now rated. Rsi sponsoring the mitel user group virtual event 2018. Shadow cms enterprise call accounting is a fullyscalable unified communication management solution allowing administrators to forecast, monitor and. Rsi offers unifed communication management solutions to this community including desktop, enterprise and cloudbased implementations of shadow allinone analytics portfolio. Shadow cms call accounting offers a scalable, centralized design architecture that supports the capture, processing and reporting of.
Rsi shadow all in one analytics solutions now rated avaya compliant rsi offers migration path for avaya bcmr customers rsi at enterprise connect 19 rsi offers microsoft uc analytics for skype for business rsi exhibiting at iaugs avaya engage register today. The company offers a wide range of products including call accounting, contact center dashboards, cradletograve analysis, adoption analytics, and emergency notification. Call accounting software, hotel billing, cdr smdr pbx. Software international rsi shadow call management software cms call accounting software can interoperate with avaya aura.
Rsi enterprise call accounting compliant with avaya. Avaya is a leading global provider of business communications. Shadow cms provides exception management reports to nortel customers, which highlight long duration, excessive cost and misdialed calls. Rsi cms connects to communication manager over the local or wide area network using a call detail recording cdr link running reliable session protocol rsp.
Rsi call accounting software is one of many call accounting systems available to businesses. Rsi founded in 1990, rsi is a developer and manufacturer of leadingedge communications management solutions. Rsi call accounting for avaya aura cm, ip office, scs. Reports many organizations struggle with workforce management and productivity. Rsi, a leading provider of total unified communication management solutions tucms for every enterprise, today announced that its shadow cms enterprise call accounting. Using your call accounting resource software international ltd. Utilize shadow cms to identify billing irregularities, misuse, bottlenecks, inactivity, productivity or workforce expense, workgroup and agent activities bandwidth needs and or. Utilize shadow cms to identify billing irregularities, misuse, bottlenecks, inactivity, productivity or workforce expense, workgroup and agent. Rsi is now offering its flagship shadow cms call accounting software which includes single multisite call detail, real time call pricing, historical call center reporting, cradletograve detailsummaries, corporate cost allocation, adhoc queries, call recording playback and now voice mail playback. Rsi is a world leader in producing products, training and resources that proactively. Rsi solution now rated avaya compliant shadow cms call accounting software application is compatible with avaya ip office 6. Rsi provides the necessary call management tools to allow administrators to forecast. Shadow osn app integration for ringcentral ringcentral.
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